Help centre
Frequently asked questions
Quick answers about ordering, PayFast payments, delivery, and returns. Still stuck? Contact us or WhatsApp 063 400 6511.
Is Bestby the same as Best Buy South Africa?
No. Bestby Online Store (also searched as Bestby, Best by, or Besby) is an independent South African online shop. We are not affiliated with Best Buy (USA). Shop Bestby online at www.bestby.co.za.
What is Bestby online?
Bestby online is our South African ecommerce store for home, outdoor, packaging, beauty, pets, and electronics — including house brands and specialist lines like Arfast and Aicom, with PayFast checkout and nationwide delivery.
What is Arfast?
Arfast is one of our brand shops for outdoor, camping, sport, and everyday essentials. Browse the full Arfast range on the Arfast store page.
How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Enter your delivery details and pay securely with PayFast.
Can I order without creating an account?
Yes — guest checkout is available. Creating an account gives you order history, faster reorders, and easier tracking.
What payment methods are accepted?
Checkout is processed securely through PayFast in ZAR. Methods available via PayFast include Apple Pay, Google Pay, Ozow Instant EFT, Visa, and Mastercard (availability can vary by device at checkout).
Where do you deliver?
We deliver within South Africa only — including major cities and towns. We do not offer international shipping. Remote SA areas may take longer; shipping costs are shown at checkout.
Do you ship internationally (USA, UK, Europe, etc.)?
No. Bestby Online Store serves the South African market only. Orders must be delivered to a South African address and are paid in ZAR via PayFast.
How long does delivery take?
Within South Africa: main centres typically arrive within about 4 working days; outlying areas within about 7 working days. Tracking is sent once your order ships.
What is your return policy?
We offer a 7-day return policy for unwanted items in unused original packaging (from delivery). Defective products are handled under the Consumer Protection Act (up to 6 months for repair, replacement, or refund where applicable).
How do I get help with an order?
Message us on WhatsApp at 063 400 6511 or use the Contact us page — we reply during business hours.
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